Pole Passion Fitness
Pole & Aerial Hoop Instructor Training
Workshops - Classes - Events - Competitions
Empowerment, Confidence, Fitness & FUN!
We always verify account information and shipping address before shipping. We will only ship to the same address as registered with your credit card or PayPal unless you have purchased from us before or pay by Bank Transfer.
UK & Overseas - The majority of deliveries are sent via Royal Mail 2nd class post unless a signed for service is stated. In the event of missing packages, Royal Mail state that a claim can not be made until 28 days after the item has gone missing. Please be patient with us in this instance and we will endeavour to work with you to resolve the problem.
Are in GBP£
Missing Parts / Damage
Please advise us of any problems with missing or damaged parts within 5 days. Carrier damage must be taken up immediately with the carrier. We regret that beyond this time we may be unable to process your claim.
We reserve the right to charge full order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.
Returns/Cancellation and After Sales
If you change your mind and would like to return your order after delivery, we will refund your purchase as long as it’s unopened and in its original packaging. This option is available to you for 14 days after delivery. We will accept items back even if you have opened the goods to inspect them. IMPORTANT: The goods must be NEW and UNUSED and returned in the original, undamaged packaging.
We cannot accept any items which have been specially ordered for you to your specification or refund your purchase if the item has been used or damaged.
If you are returning your goods via courier/postal service, it is your responsibility to pay for any return shipping charges. Any damage caused in transit will be your responsibility and may affect the viability of your return. We will contact you if there is a problem with the goods received. We will then give you a full refund for the cost of the product. Refunds can take up to 10 working days to be credited to your account by the same payment method originally used.
We reserve the right to substitute our advertised items to that of a similar or better quality than advertised if our suppliers are unable to deliver to us on time. If the substituted item is not to your satisfaction we will accept a return if the package is unopened and the item has not been used. We will refund you in full once we receive the return item.
Online courses are non refundable.